YORK HANDYMAN - TERMS & CONDITIONS

We/Our/Us - York Handyman

You/Your - Customer/Client

Charges & Rates

We try to keep our charges as competitive as possible.  We reserve the right to change our rates without notice.  We will inform you of this beforehand if you have work booked. 

Please be aware that rates published are for labour only and any material costs will be charged on top of labour charges.

Rates published on our website are applicable to one handyman. For jobs requiring two or men each handyman will incur an additional charge.

Rates published on our website apply to jobs in a Central York location. Jobs with a location further out may be subject to an additional charge for travel time and cost.  This will depend on distance, the size of the job and if we have any other work in your area at the time.

Our preferred method of payment is bank transfer, please ensure you can make payment before proceeding with a booking.

Our payment terms require that invoices are paid on receipt.

We do not offer credit.  Please be aware that if there is a delay in payment, we may not take further bookings from you.  For non-payment we will instruct a debt agency to recover unpaid monies.

Materials

We can supply most materials required for any job and this is our preferred method of working because we can be confident that the correct material (and a suitable quality of material) is being used. 

We will, sometimes agree to work with materials supplied by the customer, and this is entirely at our discretion. 

Please be aware that if we do agree to use materials supplied by you or a third party then we cannot be held responsible for incorrect quantities, late deliveries or for the poor quality of any materials provided.

If it is deemed that your material is harmful to our staff (for instance noxious) or if it unsuitable for any other reason then we will refuse to use it and, you will be charged for our time.  We will also charge for any cancellations that is a result of own materials not being delivered in time.

Bookings & Deposits

Small Works

Small works (any work that is estimated to take under half a day), cannot be booked more than 3 weeks in advance.  This is due to high demand and to ensure that we have slots available regularly.  

If there is nothing available when you contact us (or if you simply like to be organised ahead of time) we can add you to a list to be emailed each week, as new slots become available - please contact us to be added to this list.

We will specify a window of time, or an AM or PM slot for small works on the day of the work or before, if we are able to.

Please be aware that we may not be able to confirm this until the day of the work, so you will need to have availability for the whole day.

We may ask for a deposit if your job requires us to supply specialist materials or to travel outside of our usual area.

Day Works

If you have a job that will take longer than 3 hours, then you can book for a day works.  These dates are generally available with around a month’s notice, but this does vary. For a day’s work our handyman will start between 8am and 9am unless otherwise specified.  We may ask for a deposit for a day’s work depending on the job and how far in advance it is booked.

For work that is estimated at over 3 days in duration we will ask for a deposit to secure your booking.  The value of a deposit is customised to each job and is dependent on overall estimated job value, location, time of year (and how far in advance) and upfront material costs.

General

We will decide on the time that needs to be allowed for a job and this will be based on our experience of similar work.

A half day is 3 hours. A full day is 6 hours.

Whilst we always do our best to accommodate our customers, it is not always possible to come on a day or at a time specified by you.

When dates are offered, please try, and confirm as soon as possible.  During busy periods we can only hold a date for 24 hours due to high demand.

Most of our work is carried out in Central York, we may or may not be able to assist with jobs whose location is further out.  Our ability to do so will depend on our current availability, the distance, the size of the job and if we have any other work in your area at the time.

We reserve the right to refuse any booking without giving a reason.

Cancellations

Please give us at least 48 hours notice to cancel any small works.

For bookings of 1 day or more please provide 7 days notice to avoid charges

For bookings of 3 days or more we require at least 14 days notice of cancellation.  

If you cancel without proper notice, then you may still be charged all or, some of your estimated job value and/or lose your deposit.

In some cases, materials will have already been ordered and/or sub-contractors booked, and the customer will be charged for this.  There will also be ongoing charges for the storage of these materials or delivery of them (if this is required). 

Please be aware that if you cancel, that we will do our best to fit in you again asap, but our next available dates may be a few months wait.

If a customer continually cancels bookings or can only provide limited availability then we may decide we can no longer continue with the job and we reserve the right to make this decision without prejudice and as a practical concern for our business.

We go out of our way to avoid ever cancelling any job.  However, there are certain circumstances that are outside of our control, such as staff sickness, incompatible weather (if your job is an outdoor one) and unforeseen issues with third parties (such as suppliers and sub-contractors).  If we do have to cancel, we will give you as much notice as possible.  We will then make rescheduling your job as soon as possible our priority.

Any customer cancellations for jobs that have paid a deposit (regardless of notice period) will incur a processing fee of £25. If a correct notice period has been provided and no materials have yet been ordered on your behalf then your deposit will be returned to you minus the processing fee.

Force Majeure

We cannot be held liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes (which causes are hereinafter referred to as “Force Majeure”), to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, or generalised lack of availability of raw materials or energy.

Quotes/Estimates

We offer free estimates but we cannot always come to your property to provide this (particularly for day works & small works). We will instead ask you to provide photographs and/or measurements via email or What’s App. This helps to keep our prices low and our handymen available for jobs.

Quotes are an estimation of costs and can only be made with the information available at the time and, as such, are not set in stone or guaranteed.  Customers should always be aware that additional charges may be payable for unforeseen work required or unexpected rises in material costs.  

We recommend allowing at least a 10% contingency. 

Please note estimates are valid for 2 weeks from date of issue.

If you have requested a quote/estimate please allow us 7 days to complete this and send it to you.

Skip Hire & Waste Removal

Skip hire costs fluctuate daily in line with market demand and York Handyman Ltd has no control over this. You should be aware that the costs can vary by a large degree. If you ask us to arrange skip hire for you we will happily do so but we will have to pass on the charges incurred.

We hold a waste disposal license with City of York council and dispose of waste responsibly. There is a cost to all waste disposal and you will be charged accordingly. Please be wary of any tradesperson offering to dispose of waste for free or for low prices.

Complaints

Complaints should be made in writing and emailed to office@yorkhandyman.co.uk  We rarely get complaints; in most cases any concerns our customers bring to us are quickly and amicably resolved.  If you have a complaint, we will do all that is reasonably possible to resolve this.  We want our customers to be happy and we pride ourselves on providing quality work.   

Please be aware that having a complaint does not warrant the withholding of monies due, particularly if the complaint is in relation to a small aspect/s of a larger job (also known as snagging).  As a small business we cannot sustain non-payment of jobs and withholding money will not help to resolve your complaint any quicker, it will have the opposite effect as we will have to concentrate our efforts on bringing in more work to make up for the financial loss.

Conduct

We have a zero-tolerance policy to threatening or bullying behaviours and support our staff’s right to work in an environment free from hatred, fear, and judgement.

We will refuse service to anyone who is rude to our staff.  Our staff will leave a job if they feel in anyway threatened or intimidated, and the job will still be charged.  

Photography & Communications

When we carry out work for you, we reserve the right to record our work with photographs.  This is essential to the running of our business; it is so we can show customers what we can do, and it provides a documentation of our work for our own records.  We may share images and comments with relevant third parties such as your property agent or landlord.  We may publish these photographs on our website or on other promotional material and we may also publish positive comments you have made, regarding our work and/or service, in emails or text messages you have sent to us.  By employing us you agree to the sharing of these specific instances of information.  We take great care of our customers’ privacy when publishing any image or comment and we have checks in place to ensure no sensitive information is ever put into the public domain.

Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

·      Personal identifiers, contacts, and characteristics for customers both private and commercial (for example, name and contact details)

·      Employee data

·      Website user statistics (non-identifiable)

Most often you share this information with us directly as you wish to employ our services or find out more about our services.  In some cases, your information is given to us by a third party, for instance your landlord or letting agent, a property management company, or a relative contacting us on your behalf. 

We keep your Information securely and we never share this, unless any of the following is true:

·      There is a contractual or legal obligation to do so. 

·      There is a legitimate business reason.  For example, your information may be processed by a third party (for instance accounting software such as QuickBooks, HMRC or another legitimate administrative or financial service provider, such as PayPal or Stripe).  These companies will have their own privacy policies and you should check with them directly; however, we take care to only employ trusted and well-regarded providers and we can supply a list of our partners on request. 

We won’t keep your information longer than is necessary and we take reasonable steps to dispose of information securely and permanently.  We will add you to our database to contact you with special offers and other relevant information unless you opt out, which you can do here.

Contacting Us

We work really hard to ensure that our customers receive the best service possible. We ask that customers remember that we are a small family business, not a large company, and this limits our ability to offer a manned telephone service at all times. The best way to contact us is by Email, What’s app or our website contact form.

If you would prefer to have a phone conversation please tell us what you would like to discuss (so we can make sure the right person calls you) send us your contact number and some suitable times and we will call you.

If we have received a large volume of enquiries then it will take us some time to work through them all, please be patient and be assured that we are doing all we can to serve you as soon as possible.

If you wish to book promptly please provide us with as much information as possible (full name, contact details and address, and good descriptions [inc photographs] of work required along with your general availability) as this always helps to speed things up.

When you use this website or make an enquiry or a booking with York Handyman, whether verbal or otherwise, you agree to these Terms and Conditions

York Handyman is a trading name of Winter Star Property Services Ltd which is a registered company (No. 13998578) in the UK.

Telephone - 07591 090331

Email - office@yorkhandyman.co.uk